License Trouble Shooting Guide

 

[Link to see details of "License Trouble Shooting Guide"]


1. Installation

 

1.1 System requirements

 

1.2 System Recommendations

 

1.3 Installation Guide

1.3.1 Civil

1.3.1.1 Installation
1.3.1.2 Apply a patch
1.3.1.3 Download

 

1.3.2 FEA

1.3.2.1 Installation
1.3.2.2 Apply a patch
1.3.2.3 Download

 

1.3.3 Gen

1.3.3.1 Installation
1.3.3.2 Apply a patch
1.3.3.3 Download

 

1.3.4 Design+

1.3.4.1 Installation
1.3.4.2 Apply a patch
1.3.4.3 Download

 

1.3.5 GTS NX

1.3.5.1 Installation
1.3.5.2 Apply a patch
1.3.5.3 Download

 

1.3.6 Soilworks

1.3.6.1 Installation
1.3.6.2 Apply a patch
1.3.6.3 Download 

 

1.4 Precautions


2. License type

 

        2.1 Web license

2.1.1 What is a web license
2.1.2 The way to use
2.1.3 Recommended work environment

 

2.2 Dongle license

2.2.1 What is a web license
2.2.2 The way to use
2.2.3 Recommended work environment


3. License module & Options

 

3.1 How to check a module and option a license has

 

3.2 Descriptions of options

 

3.2.1 Civil
3.2.2 FEA
3.2.3 Gen
3.2.4 Design+
3.2.5 GTS NX
3.2.6 Soilworks


4. Authentication

 

4.1 Civil
4.1.1 Dongle license
4.1.2 Web license

 

4.2 FEA
4.2.1 Dongle license
4.2.2 Web license

 

4.3 Gen
4.3.1 Dongle license
4.3.2 Web license

 

4.4 Design+
4.4.1 Dongle license
4.4.2 Web license

 

4.5 GTS NX
4.5.1 Dongle license
4.3.2 Web license

 

4.6 Soilworks
4.6.1 Dongle license
4.6.2 Web license

4.7 Set up a server for network dongle

 

5. Program closing

 

6. Real-time usage 

 

           6.1 How to check real-time usage
           6.2 Follow up

 

7. Program version          

7.1 How to check a program version 1

7.1.1 Case 1 (For Civil, FEA, Gen, Design+)
7.1.2 Case 2 (For GTSNX, Soilworks)          

7.2 How to check a program version 2

    
8. Trial license 


9. Error         

9.1 Error "User ID or P.W is in correct"
9.1.1 Why the error occurs
9.1.2 Solutions
 9.1.2.1 Incorrect ID & Password
 9.1.2.2 I don’t know my ID & Password

        
9.2 Error "PKID is incorrect" & "PKID number does not match"
9.2.1 Why the error occurs
9.2.2 Solutions
   9.2.2.1 Incorrect PKID
   9.2.2.2 Incorrect Key type (For only Dongle users)

        
9.3 Error "Same user ID is used in another system"
9.3.1 Why the error occurs
9.3.2 Solutions
9.3.3 Recommendations

        
9.4 Error "You have reached the maximum number of licenses"
9.4.1 Why the error occurs
9.4.2 Solutions

        
9.5 Inactive selecting PID
9.5.1 Why the error occurs
9.5.2 Solutions

        
9.6 Inactive selecting options
9.6.1 Why the error occurs
9.6.2 Solutions

        
9.7 Error "License is expired"
9.7.1 Why the error occurs
9.7.2 Solutions
9.7.3 Follow up

        
9.8 Error "Invalid option"
9.8.1 Why the error occurs
9.8.2 Solutions


10. Initialize a registry


10.1 How to initialize a registry 


11. License renewal FAQ       

11.1 What benefits is the maintenance included?
11.2 How do I renew my license?
11.3 How to calculate the renewal fee?
11.4 Why does the renewal period cover on yearly basis?         
11.5 Can I use my license if I don’t renew my license after the expiration?         
11.6 Is there penalty if I renew the license after the expiration?         
11.7 Is it possible to purchase only software update separately without the renewal?         
11.8 Can I change options or the number of seats I have when I renew?